Do you have a fitting guide?
Yes, we do. Here is the link to our fitting guide.
Who do you ship with?
We currently ship with Royal Mail.
I like the product, however the fit isn't right, can I exchange?
The answer is yes. All exchanges must be processed within 30 days of receiving your order.
Email grace@ossastark.co.uk to notify of the exchange and get details on how to send your item(s) back to us.
Items must be returned unused, in their original packaging, with the tags still attached.
Once your return has been received, it will be inspected by our team. Any items that are considered to be used or damaged will sadly be refused for a refund/exchange with the exception of faulty items.
Successful exchanges will be shipped to you within 2-4 days.
Please see more on our refund policies here.
I have a discount code, how can I use it?
You can use discount codes across almost all of our ranges, just simply put the code into the selected box at checkout. Exclusions are: Limited Edition products, sale items and bundles.
Do you supply a returns label?
Unfortunately, we don't. Being a small business we do not hold an account with a courier. As we grow as a business, being able to offer a returns label is something we look towards doing.
What are 'manufacturing seconds'?
Manufacturing seconds are garments that have been made but have minor faults or are just not quite up to our standards. The manufacturing seconds we are currently holding have the following faults:
- Incorrect sizing
- No care labels/size pips
- Visible threading on the woven jacquard
- Other minor faults e.g. wording cut up or not central on the woven jacquard